Job Description:
Support in prospecting, acquiring, and growing the customer base in a specific area. This role will be responsible for revenue growth for SME and SME Micro Segment across the Nation.

Principal Duties and Responsibilities:
• Execution of daily, weekly, monthly sales plan to grow SME MSME customer accounts
• Contribute towards the achievement of the SME Indirect and Direct Sales market share targets for the year in the assigned portfolio.
• Implement strategies to acquire SME clients in the allotted territory.
• Selling of end-to-end mobile voice, mobile data, ICT services, VAS, bundles or any other solutions, products and services that may be introduced from time to time.
• Effective journey plans to optimize time and use of company’s resources.

Job Requirements:
Education and Experience:
• HND
• 1st Degree

Knowledge, Skills, and abilities:
• Dynamic and highly competitive
• Regionalized structure
• Performance driven environment
• Diverse cultural environment

Job Description:
The Digital Engagement Officer will be responsible for managing and responding to customer enquiries and issues through various digital channels, including social media, email, chat, and online platforms. Their primary goal will be to provide exceptional customer service, resolve customer complaints, and enhance the overall customer experience.

Principal Duties and Responsibilities:
• Respond to customer inquiries and issues through digital channels in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide accurate information about products or services, pricing, and availability.
• Escalate complex issues to senior staff or specialized teams when necessary.
• Maintain accurate records of customer interactions using CRM software or other tools.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Collaborate with internal teams, such as eBusiness, marketing, or technical support, to resolve customer issues.
• Continuously improve knowledge and skills to stay up-to-date with products, services, and industry developments.
• Analyze and report on digital channel performance, customer satisfaction, and other key metrics.
• Implement strategies to enhance customer engagement and improve the overall customer experience through digital channels.

Job Requirements: 

Education and Experience:
• Bachelor’s degree in a related field (e.g., Communications, Marketing, Customer Service)
• At least 2-3 years of experience in customer service, digital engagement, or a related field.
Knowledge, Skills, and abilities:
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong knowledge of digital channels, including social media, email, chat, and online platforms.
• Proficiency in CRM software and other digital tools.
• Analytical and reporting skills.
• Strong customer-centric mindset and commitment to delivering exceptional customer service.

Benefits:
Package is very attractive

Key Responsibilities

• Be involved in every step of the product design cycle from discovery to developer handoff and user acceptance testing.
• Work with BAs, product managers and tech teams to lead the Product Design
• Maintain quality of the design process and ensure that when designs are translated into code they accurately reflect the design specifications.
• Accurately estimate design tickets during planning sessions.
• Contribute to sketching sessions involving non-designersCreate, iterate and maintain UI deliverables including sketch files, style guides, high fidelity prototypes, micro interaction specifications and pattern libraries.
• Ensure design choices are data led by identifying assumptions to test each sprint, and work with the analysts in your team to plan moderated usability test sessions.
• Design pixel perfect responsive UI’s and understand that adopting common interface patterns is better for UX than reinventing the wheel
• Present your work to the wider business at Show & Tell sessions.

Skill & Experience

• You have at least 3 years’ experience working as a Product Designer.
• You have experience using Sketch and InVision or Framer X
• You have some previous experience working in an agile environment – Think two-week sprints.
• You are familiar using Jira and Confluence in your workflow

dentify and develop new business opportunities within targeted sectors.
Work independently.
Position the company as a thought leader in their field in West Africa by:
Gaining deep knowledge of market dynamics, competitor strategies, and customer preferences.
Embracing emerging technologies to enhance efficiencies.
Establishing metrics to track the effectiveness of thought leadership initiatives.
Identifying new customer segments and territories for expansion through various strategies.
Developing and implementing growth strategies to address business challenges such as profit declines and competitive threats.

Requirements:

Fluent in French (requirement)
Proven experience in business development or sales
Strong understanding of market dynamics in the Fintech sector
Excellent communication and networking skills
Track record of analysing markets and developing strategic growth plans

We appreciate your interest, however if you have not had any response within 2 weeks, please consider your application unsuccessful.