Monitor real-time transaction logs to detect fraudulent patterns and ensure all operations align with AML (Anti-Money Laundering) and central bank regulations. Provide technical support for Mobile Financial Services (MFS), resolving complex transaction disputes, reversals, and escalating outages to maintain service availability.

Supervised team operations to maintain accurate customer records and service quality standards. Prepared performance reports and managed escalated issues using Excel and CRM systems

Managed inbound calls and updated customer records in CRM systems. Verified customer transactions and maintained data accuracy.