Provide customers with solutions to complaints and challenges.  Collaborate with agility to enhance customer experience  Achieve key KPIs and targets through innovation and team work.  Help resolve momo (fintech) related issues such as statement reconciliation, pin reset, failed transactions. Reversals, dormant account reactivation, fraud cases etc.  Educates customers on processes, products and service

 Assisted in preparing Memos for internal communications.  Assisted in preparing letters to appropriate correspondence.  Assisted in preparing speeches for the District Executive officer  Assisted in organizing General assembly meetings  Assisted in preparing documents appropriate for district performance assessment  Prepared minutes of general assembly meetings  Helped in Checking the availability, use and maintenance of vehicles  Kept office equipment functional and supplies well stocked to promote efficient operations  Directed visitors/clients to appropriate offices

 Accepted cash and issued receipts and provided change.  Ensured balancing of account in the absence of the manager  Delivered high level of customer services  Helped in training new recrui